{"id":331,"date":"2021-11-26T09:41:15","date_gmt":"2021-11-26T09:41:15","guid":{"rendered":"https:\/\/utosio.com\/faqs\/"},"modified":"2024-08-30T21:30:32","modified_gmt":"2024-08-30T13:30:32","slug":"faqs","status":"publish","type":"page","link":"https:\/\/utosio.com\/fr\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"331\" class=\"elementor elementor-331\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b9e874 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-content-align-center elementor-section-column-vertical-align-stretch\" data-id=\"7b9e874\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59165b0\" data-id=\"59165b0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0480845 elementor-widget elementor-widget-tm-heading\" data-id=\"0480845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-modern-heading tm-modern-heading--style-03 tm-modern-heading--highlight-style-02\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">Utilisation et garantie-FAQs<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9403f5a minimog-accordion-style-01 elementor-widget elementor-widget-tm-accordion\" data-id=\"9403f5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;active_first_item&quot;:&quot;1&quot;}\" data-widget_type=\"tm-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"minimog-accordion minimog-accordion-icon-right\">\n\t\t\t\t\t\t\t<div class=\"accordion-section active\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">1. Bonjour, c'est la premi\u00e8re fois que j'utilise les objets de la maison intelligente, est-ce que c'est difficile pour moi de l'utiliser ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Tout d'abord, merci de nous avoir choisis. Nous proposons des instructions d'utilisation et des vid\u00e9os. Si vous ne savez toujours pas comment faire, contactez-nous. Un appel vid\u00e9o via Whatsapp ou une autre plateforme vous sera enseign\u00e9 par notre \u00e9quipe technique.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">2. Si vos produits ont une mauvaise connexion, que dois-je faire ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Ne vous inqui\u00e9tez pas. Si vous rencontrez ce probl\u00e8me, contactez-nous. 2 ans <strong>Remplacement gratuit<\/strong> pour des raisons non humaines. Nos produits font l'objet d'un contr\u00f4le de qualit\u00e9 par des tiers. Nous disposons des certifications n\u00e9cessaires. Tr\u00e8s peu de personnes nous ont fait part de leurs commentaires. Nous les avons r\u00e9solus instantan\u00e9ment. Si vous avez des probl\u00e8mes, n'h\u00e9sitez pas \u00e0 m'en faire part.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">3. j'ai vu que d'autres personnes vendaient les m\u00eames produits mais que le prix \u00e9tait plus \u00e9lev\u00e9 que le v\u00f4tre, pourquoi ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Oui, le prix est plut\u00f4t moins \u00e9lev\u00e9 que d'autres. Mais savez-vous pourquoi ? Parce que nous avons notre propre propri\u00e9t\u00e9 intellectuelle et notre propre usine. Et la plupart des vendeurs en ligne sur amazon et d'autres plateformes ont achet\u00e9 chez nous. Si vous n'y croyez pas, contactez-nous et je vous ferai visiter mon entreprise et mon usine.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">4. O\u00f9 se trouve votre bureau ? Pouvons-nous faire affaire avec vous ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Oui, nous avons deux bureaux et trois usines. L'une est situ\u00e9e au Royaume-Uni et l'autre en Chine. Laquelle est la plus proche de chez vous ? Si vous souhaitez nous rendre visite pour coop\u00e9rer avec nous, contactez-nous.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b3cd2ee elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-content-align-center elementor-section-column-vertical-align-stretch\" data-id=\"b3cd2ee\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-87272d4\" data-id=\"87272d4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8fe3117 elementor-widget elementor-widget-tm-heading\" data-id=\"8fe3117\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-modern-heading tm-modern-heading--style-03 tm-modern-heading--highlight-style-02\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">Exp\u00e9dition<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-233db85 minimog-accordion-style-01 elementor-widget elementor-widget-tm-accordion\" data-id=\"233db85\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;active_first_item&quot;:&quot;1&quot;}\" data-widget_type=\"tm-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"minimog-accordion minimog-accordion-icon-right\">\n\t\t\t\t\t\t\t<div class=\"accordion-section active\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">1. \u00cates-vous s\u00fbr de pouvoir exp\u00e9dier gratuitement dans tous les pays ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Oui, jusqu'\u00e0 19,9 USD, vous pouvez b\u00e9n\u00e9ficier de la livraison la plus rapide et gratuite.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">2. O\u00f9 exp\u00e9diez-vous les marchandises ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>En r\u00e8gle g\u00e9n\u00e9rale, nous exp\u00e9dions les marchandises depuis la Chine, mais nous disposons \u00e9galement d'entrep\u00f4ts. Le choix de l'origine de l'envoi d\u00e9pend de l'\u00e9tat de nos entrep\u00f4ts.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">3. Quels sont les frais d'exp\u00e9dition ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Nos frais d'exp\u00e9dition d\u00e9pendent du mode d'exp\u00e9dition choisi. Les frais de port standard sont gratuits dans la plupart des pays pour les commandes sup\u00e9rieures \u00e0 $19.9, \u00e0 l'exception des r\u00e9gions \u00e9loign\u00e9es. Les commandes inf\u00e9rieures \u00e0 ce seuil font l'objet d'un suppl\u00e9ment pour une livraison ordinaire. Pour plus de d\u00e9tails, veuillez consulter notre politique d'exp\u00e9dition en cliquant ici.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">4. Combien de temps puis-je obtenir mes produits ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Le d\u00e9lai de livraison se compose de deux \u00e9tapes :<\/p><p><strong>D\u00e9lai de traitement :<\/strong> Cela comprend la v\u00e9rification des commandes, les contr\u00f4les de qualit\u00e9 et l'emballage. Une fois la commande pass\u00e9e, elle est envoy\u00e9e au .<\/p><p><strong>D\u00e9lai d'exp\u00e9dition :<\/strong> Ce d\u00e9lai indique la dur\u00e9e d'acheminement des articles depuis notre entrep\u00f4t jusqu'\u00e0 leur destination. Pour les commandes en provenance des \u00c9tats-Unis, nous utilisons Yuntu ou USPS et DHL. Le d\u00e9lai de livraison est g\u00e9n\u00e9ralement compris entre 7 et 10 jours ouvrables. Cependant, il peut arriver que le d\u00e9lai soit plus long.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b491b85 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-content-align-center elementor-section-column-vertical-align-stretch\" data-id=\"b491b85\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-518d129\" data-id=\"518d129\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe051e3 elementor-widget elementor-widget-tm-heading\" data-id=\"fe051e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-modern-heading tm-modern-heading--style-03 tm-modern-heading--highlight-style-02\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">Paiement<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-486d07c minimog-accordion-style-01 elementor-widget elementor-widget-tm-accordion\" data-id=\"486d07c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;active_first_item&quot;:&quot;1&quot;}\" data-widget_type=\"tm-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"minimog-accordion minimog-accordion-icon-right\">\n\t\t\t\t\t\t\t<div class=\"accordion-section active\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">1. Quelles sont les formes de paiement acceptables ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Nous acceptons Paypal et les cartes de cr\u00e9dit. Il s'agit de la s\u00e9curit\u00e9 100%<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">2. Pourquoi mon paiement a-t-il \u00e9t\u00e9 refus\u00e9 ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Si votre cr\u00e9dit est refus\u00e9, il peut y avoir plusieurs raisons : la carte n'a pas de fonds disponibles, vous avez saisi le mauvais code de s\u00e9curit\u00e9 CVV, la carte est expir\u00e9e, vous avez saisi les mauvaises informations de facturation, la carte n'autorise pas les achats sur Internet (achats sans carte pr\u00e9sente), etc.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">3. Puis-je annuler ma commande ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Les commandes qui n'ont pas encore \u00e9t\u00e9 exp\u00e9di\u00e9es peuvent \u00eatre annul\u00e9es. Vous pouvez annuler votre commande par courrier \u00e9lectronique ou par t\u00e9l\u00e9phone. Si votre carte a d\u00e9j\u00e0 \u00e9t\u00e9 d\u00e9bit\u00e9e, un remboursement sera effectu\u00e9 en cons\u00e9quence. Bon magasinage avec nous !<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">4. Comment puis-je modifier l'adresse de livraison ou de facturation ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Si votre adresse n'est pas disponible, nous vous enverrons un courriel ou vous appellerons. Veillez \u00e0 consulter votre courrier \u00e9lectronique dans les 24 heures qui suivent votre commande. Nous ferons tout notre possible pour honorer votre commande.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-85236b0 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-content-align-center elementor-section-column-vertical-align-stretch\" data-id=\"85236b0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d0cb16\" data-id=\"7d0cb16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-496d7f6 elementor-widget elementor-widget-tm-heading\" data-id=\"496d7f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-modern-heading tm-modern-heading--style-03 tm-modern-heading--highlight-style-02\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">Remboursement et retours<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14bc984 minimog-accordion-style-01 elementor-widget elementor-widget-tm-accordion\" data-id=\"14bc984\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;active_first_item&quot;:&quot;1&quot;}\" data-widget_type=\"tm-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"minimog-accordion minimog-accordion-icon-right\">\n\t\t\t\t\t\t\t<div class=\"accordion-section active\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">1. Quels sont les articles qui peuvent \u00eatre retourn\u00e9s ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<ul><li>Les articles peuvent \u00eatre retourn\u00e9s dans les 30 jours suivant la date de livraison.<\/li><li>Ils doivent \u00eatre dans leur \u00e9tat d'origine et pouvoir \u00eatre revendus.<\/li><li>Les articles doivent \u00eatre inutilis\u00e9s et non endommag\u00e9s.<\/li><li>Ils doivent \u00eatre renvoy\u00e9s dans leur emballage d'origine.<\/li><\/ul><p>Si ces crit\u00e8res ne sont pas remplis, la demande de retour peut \u00eatre refus\u00e9e.<\/p><p><strong>A noter<\/strong>: Les retours gratuits ne sont offerts que pour les produits pr\u00e9sentant des probl\u00e8mes de qualit\u00e9 ou les articles envoy\u00e9s de mani\u00e8re incorrecte. Certaines restrictions peuvent s'appliquer dans des cas sp\u00e9cifiques. Pour plus d'informations, consultez notre politique de retour ou contactez notre service client\u00e8le.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">2. Comment retourner un produit ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Pour retourner un produit, il vous suffit de nous envoyer un courrier \u00e9lectronique pour nous informer que vous souhaitez le retourner. Nous vous enverrons alors un lien qui vous permettra d'entamer la proc\u00e9dure de retour.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">3. Quelle est votre politique de remboursement ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Pour conna\u00eetre notre politique de remboursement, veuillez consulter la page <a href=\"https:\/\/utosio.com\/fr\/politique-de-remboursement-et-de-retour\/\">RETOURS<\/a> lien situ\u00e9 au bas du site<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">4. Qu'en est-il de votre politique de garantie ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Nous assurons un remplacement gratuit pendant deux ans pour les raisons non humaines.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Usage and Warranty-FAQs 1. Hi, It&#039;s my first time to use the smart home things.is it hard for me to use it? First to say, thank you for choosing us. We offer manual usage Instructions and Videos. If you still don&#8217;t know this, Contact us. Video call via Whatsapp or other platform will teach you by our tech-team. 2. If you products have some bad connection, what do I do? Don&#8217;t worry. If you encounter this issues, just contact us. 2-Years Free replacement due to non-human reasons. BTW, Our products have quality control from third party. We have the relevant certification. By Far Few people have given us feedback. We solved it instantly. If you are experiencing, just let me know. 3.I&#039;ve seen other people are selling the same products but the price is higher than yours, why? Yes, the price is rather cheaper than others. But do you know why. Because we have our own IP and Factory. And most of online sellers in amazon and some platform did purchase from us. If you don&#8217;t believe, contact us and show you around my company and factory. 4. Where is your office? Can we do business with you? Yes, We have 2 offices and 3 factories. One is in UK, and another one is in China. Which one is close to you? if you want to visit here to cooperate with us, Contact us. Shipping 1. Are you sure you can ship to all country for free Yes, up to 19.9 USD, you can get the fastest and free ship. 2. Where you ship goods from? Typically, we dispatch goods from China, though we also maintain warehouses. The choice of shipment origin depends on the status of our warehouses. 3. What is the shipping cost? Our shipping costs depend on the chosen shipping method. We provide free standard shipping worldwide for most countries on orders over $19.9, with exceptions for remote areas. Orders below this threshold incur an additional charge for ordinary delivery. For further details, please refer to our Shipping Policy by clicking here. 4. How long can I get my products? The delivery timeframe consists of two stages: Processing time: This includes order verification, quality checks, and packaging. Once an order is placed, it will send to the . Shipping time: This denotes the duration for items to be shipped from our warehouse to the destination. For US orders, we use Yuntu or USPS and DHL, which typically takes between 7 and 10 business days for delivery. However, occasionally, it may take longer. Payment 1. What forms of payments are acceptable? We can accept Paypal and Credit card. It&#8217;s 100% Security 2. Why my payments was declined? If your credit is declined there may be a few reasons:the card no funds available,you entered the wrong CVV security code,the card is expired,you entered the wrong billing information,the card does not allow internet purchases(card not present purchases)etc.In any event by calling your issuing bank call tell you why the card is declining. 3. Can I cancel my order? Orders that have not yet been shipped can be cancelled. You can cancel your order either by email or phone. If your card has already been charged, a refund will be processed accordingly. Enjoy shopping with us! 4. How can I change the delivery or billing address? If your address is not available,we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order. Refund and Returns 1. Which items can be returned? Items can be returned within 30 days from the delivery date. They must be in their original condition and resellable. Items must be unused and undamaged. They should be returned in the original packaging. If these criteria are not met, the return request may not be accepted. Please note: Free returns are only offered for products with quality issues or items sent incorrectly. Some restrictions may apply in specific cases; for more information, refer to our Returns Policy or reach out to our customer service team 2. How do I return a product? To return a product, simply email us to let us know you\u2019d like to return it. We\u2019ll then send you a link to start the easy return process 3. What is your refund policy? For our refund policy, please visit the RETURNS link located at the bottom of the site 4. How about your warranty policy? We provide two year free replacement to non-human damaged reasons.\u00a0<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-331","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/utosio.com\/fr\/wp-json\/wp\/v2\/pages\/331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/utosio.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/utosio.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/utosio.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/utosio.com\/fr\/wp-json\/wp\/v2\/comments?post=331"}],"version-history":[{"count":0,"href":"https:\/\/utosio.com\/fr\/wp-json\/wp\/v2\/pages\/331\/revisions"}],"wp:attachment":[{"href":"https:\/\/utosio.com\/fr\/wp-json\/wp\/v2\/media?parent=331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}